Shipping policy

At Shinemate, we aim to deliver your pet care essentials as quickly and safely as possible.

Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Delivery Time

Estimated shipping time is 7–15 business days, depending on your location and supplier availability.

Shipping Fees

Shipping costs (if applicable) are calculated at checkout.

Tracking Information

Once your order is shipped, you will receive a tracking number via email or SMS.

Delays

Occasionally, delays may occur due to customs, logistics issues, or peak seasons. We appreciate your patience and understanding.